Terms of Service

1. Introduction

JMorris Studio is the trade name of Goodcarat LLC. In these Terms, “JMorris Studio,” “we,” “our,” and “us” refer to Goodcarat LLC.

These Terms of Service (“Terms”) govern your access to and use of the website located at jmorrisstudio.com and any related services (collectively, the “Site”) operated by Goodcarat LLC, a Tennessee limited liability company, doing business as “JMorris Studio” (“JMorris Studio,” “we,” “our,” or “us”).

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract to purchase from the Site. By using the Site, you represent and warrant that you meet this requirement. We do not knowingly sell to minors.

3. Accounts

You may browse and save items without an account. An account is required to place an order or use certain personalization features. When you create an account, you agree to:

• Provide accurate, current, and complete information;
• Keep your password confidential and secure;
• Notify us immediately of any unauthorized access or suspected breach of your account;
• Accept responsibility for all activity that occurs under your account.

We may suspend or terminate accounts that appear to be fraudulent, abusive, or used in violation of these Terms.

4. Orders & Acceptance

An order placed through the Site constitutes an offer to purchase. Your offer is accepted by us only when we send you an order confirmation email. Prior to that acceptance, we reserve the right to decline or cancel any order for any reason, including but not limited to:

• Pricing or description errors on the Site;
• Availability of the specific item (diamonds are unique and may sell to another shopper first);
• Suspected fraud, payment issues, or failed verification;
• Shipping address restrictions.

If we cancel an order after payment, you will receive a full refund to the original payment method.

5. Pricing

All prices are displayed in U.S. dollars and do not include applicable sales tax or shipping, unless explicitly stated. Sales tax is calculated at checkout based on your shipping address.

Prices for jewelry and loose diamonds are subject to change without notice due to fluctuations in the cost of precious metals, gemstones, and labor. The price applicable to your order is the price displayed at the time we accept your order.

In the event of an obvious pricing error on the Site, we reserve the right to cancel the affected order and refund any payment collected, even after order confirmation. Obvious pricing errors include prices significantly below fair market value that would not reasonably be expected to reflect our intent.

6. Made-to-Order Items

Most rings and many bands sold through the Site are made-to-order, meaning they are manufactured specifically for you after your order is accepted. Production time is typically 7–14 business days but may vary by design, metal, and availability of materials.

Because made-to-order items are custom produced:

• They cannot be cancelled or modified once production has begun;
• They are returned under the made-to-order provisions of our Return Policy, which may include a metal recovery fee;
• Estimated delivery dates shown at checkout are estimates, not guarantees.

7. Diamond & Gemstone Disclosures

7.1 Conflict-Free Sourcing

JMorris Studio sources diamonds only from suppliers that comply with the Kimberley Process Certification Scheme, which is designed to prevent the trade in conflict diamonds. Our suppliers warrant that the diamonds they provide are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of those diamonds.

7.2 Lab-Grown and Natural Diamonds

We offer both lab-grown and natural diamonds. Every product page, product card, and order confirmation clearly labels which category applies. Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They differ in origin, price, and ecological considerations.

7.3 Certificates and Grading Reports

Qualifying diamonds ship with a grading report from an independent laboratory (e.g., GIA, IGI). Ratings and measurements on the Site reflect the grading report. Color, clarity, cut, and carat representations are those of the grading laboratory; JMorris Studio is not a grading authority and does not independently re-grade stones.

7.4 Natural Variation

Gemstones are natural or engineered products, and minor variations in color, clarity, inclusions, and polish are normal and expected. Product images are representative; actual stones may exhibit subtle differences within stated grades.

8. Returns & Exchanges

Our full return, exchange, redesign, and resizing policy is published on our Guarantee page and is incorporated into these Terms by reference. In summary:

• Stocked items (loose diamonds, classic bands): 10-day return for full refund, items must be unworn with original packaging and documentation.
• Made-to-order items: 10-day return with a $350 metal recovery fee; unworn with original packaging and documentation.
• Exchanges and redesigns: available within 10 days of delivery.
• Missing documentation: $150 replacement fee applies for lost grading reports or certificates.

Exchanges, redesigns, and warranty services are provided at JMorris Studio’s discretion.

9. Warranty

JMorris Studio warrants that jewelry is free from defects in materials and workmanship for the life of the jewelry. Full warranty terms, including what is and is not covered, are published on our Guarantee page and are incorporated into these Terms by reference.

This warranty does not cover loss, theft, impact damage, or modifications performed by another jeweler. Warranty services are provided at JMorris Studio’s discretion.

10. Shipping

Orders ship free within the United States, fully insured, with signature required on delivery. Estimated delivery windows are shown at checkout and in order confirmations. Full shipping terms are published on our Guarantee page.

Risk of loss passes to you upon delivery to the address you provide. If a shipment is lost in transit, we will work with the carrier and our insurer to resolve the situation; please contact us immediately if your shipment is delayed.

11. Intellectual Property

All content on the Site — including text, graphics, photography, 3D models, product designs, logos, and software — is owned by JMorris Studio or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view, save, and share individual product pages for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, or create derivative works from Site content without prior written permission, except as expressly permitted by applicable law.

“JMorris Studio” and associated logos are trademarks of Goodcarat LLC. Other trademarks (including “GIA,” “IGI,” and “Stuller”) are the property of their respective owners.

12. User Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorized access to any portion of the Site or any related systems;
• Interfere with or disrupt the Site, servers, or networks;
• Use automated means (bots, scrapers, crawlers) to access the Site except where permitted by robots.txt;
• Submit false, misleading, or fraudulent information, including fraudulent payment information;
• Upload or transmit malware, viruses, or any other harmful code;
• Harass, threaten, or abuse JMorris Studio staff or other users.

13. Disclaimers

The Site and all products are provided on an “as-is” and “as-available” basis, without warranties of any kind, either express or implied, except as specifically stated in Section 9 (Warranty) or elsewhere in these Terms. Without limiting the foregoing, JMorris Studio expressly disclaims any warranty of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or freedom from errors, to the fullest extent permitted by applicable law.

JMorris Studio does not warrant that product images accurately represent the physical appearance of every item due to variations in monitor calibration, lighting, and natural variation in gemstones and metals.

14. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall JMorris Studio, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of goodwill, arising out of or in connection with your use of the Site or the purchase of any product, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if JMorris Studio has been advised of the possibility of such damages.

JMorris Studio’s aggregate liability for any claim arising out of or relating to these Terms or your purchase shall not exceed the greater of (a) the amount you paid to JMorris Studio for the specific item giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you may have additional rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless JMorris Studio and its officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from: (a) your violation of these Terms; (b) your violation of any third-party right, including intellectual property or privacy rights; or (c) any fraudulent or unlawful use of the Site attributable to you.

16. Dispute Resolution & Arbitration

16.1 Informal Resolution

Before filing any formal claim, you and JMorris Studio agree to first attempt to resolve the dispute informally by contacting us at info@jmorrisstudio.com. We will attempt to resolve the issue within thirty (30) days.

16.2 Binding Arbitration

If informal resolution fails, you and JMorris Studio agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Knoxville, Tennessee, or at another location mutually agreed upon, and may be conducted by telephone, video, or written submissions where permitted.

Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. You and JMorris Studio both waive the right to a trial by jury.

16.3 Class Action Waiver

You and JMorris Studio agree that disputes may only be brought on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

16.4 30-Day Opt-Out

You may opt out of the arbitration and class-waiver provisions of this Section 16 by sending written notice of your decision to opt out to info@jmorrisstudio.com within thirty (30) days of first accepting these Terms. Your notice must include your full name, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

16.5 Exceptions

Nothing in this Section prevents either party from: (a) bringing an individual action in small claims court; or (b) seeking injunctive or equitable relief in court to prevent actual or threatened infringement or misuse of intellectual property rights.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of laws principles. Subject to the arbitration provision in Section 16, you and JMorris Studio agree to the exclusive jurisdiction of the state and federal courts located in Knox County, Tennessee, for any disputes not subject to arbitration.

18. Changes to These Terms

We may update these Terms from time to time. The “Effective” date at the top of this page indicates the date of the most recent revision. Material changes will be communicated via email to registered users or through a prominent notice on the Site. Your continued use of the Site after a change takes effect constitutes your acceptance of the updated Terms.

19. Contact